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Two previous executives of a U.S.-based call routing and analytics firm have admitted guilt to federal offenses for knowingly facilitating India-based call centers in deceiving thousands of American victims through intricate tech-support scam operations lasting nearly six years.
Former CEO Adam Young, 42, from Miami, FL, and former CSO Harrison Gevirtz, 33, representing Las Vegas, NV, each acknowledged their guilt to misprision of a felony in federal court.
The allegations arise from their management of a telecommunications services enterprise that supplied phone numbers, call routing, call tracking, and call forwarding to clientele they knowingly recognized as involved in tech-support deceit.
Both individuals are set to be sentenced on June 16, 2026, with consequences to be established under U.S. Sentencing Guidelines, as per the DoJ.
From approximately 2016 to April 2022, Young and Gevirtz’s company functioned as the essential telecommunications infrastructure for India-based fraudulent operations.
The schemes utilized misleading pop-up notifications falsely alerting computer users to virus or malware threats, directing victims to dial numbers that linked them to deceitful call centers.
Victims were subsequently coerced into spending hundreds of dollars for unnecessary or utterly fictitious technical support services. In various situations, call center representatives remotely accessed victims’ computers to retrieve sensitive personal and financial information.
Instead of merely disregarding dubious activities, court filings disclose that the executives actively assisted fraudsters. Despite receiving numerous complaints and inquiries from law enforcement, Young and Gevirtz:
- Counseled clients on methods to suppress complaints from fraud victims
- Assisted clients in avoiding account cancellation by phone providers
- Enabled the trading of fraudulent calls among deceitful clients
- Guided staff to particularly promote their services to tech-support scammers
- Managed their own call center in Tunisia from 2016 until April 2022, where some staff were involved in tech-support fraud
This case emerged from an FBI investigation initiated in 2020 that led to multiple convictions.
Indian nationals Sahil Narang, Chirag Sachdeva, Abrar Anjum, and Manish Kumar were found guilty of telemarketing fraud for schemes aimed at Americans, many of whom were elderly or unwell, resulting in losses of millions of dollars.
A former employee of the call routing firm, Jagmeet Singh Virk, was also convicted in the U.S. District Court for the Northern District of California.
The FBI’s Special Agent in Charge of the Boston Division, Ted E. Docks, highlighted the gravity of the offenses, indicating that tech-support scams cost Americans $2.1 billion last year, with Rhode Island residents alone reporting losses of at least $5.7 million.
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